Tag Archives: information management

Umbrella 2013 – a view from a CILIP trainer


By Elisabeth Goodman

The last time I attended a ‘CILIP’ conference was in the days of one of its predecessors: The Institute of Information Scientists (IIS).  So it was a real treat to have the opportunity to catch-up with so many people (about 600) practicing a range of careers relating to Library and Information Management.

The following blog is based on my tweets, and those of others that I re-tweeted in the sessions that I attended.  (There were many other sessions running in parallel and after I left which you will no doubt be able to catch-up on from other tweets and blogs from the event – just follow #UB13).

Training for Library and Information Professionals

On @CILIPinfo stand until conference kicks off if anyone wants to discuss training

I am one of CILIP’s ‘on-site’ trainers so this conference was also invaluable for networking with and meeting people with an interest in some form of training.  I had lots of great conversations and I’m looking forward to more of these with the CILIP team.

Born Digital?  The British Library at 40

I had not realised quite how wide the British Library’s scope is, and all the ways in which it is developing.  The following tweets just give a flavour of what Roly Keating, the Chief Executive, managed to convey of its 40-year history (and of what is to come) in just 40 minutes.

Really inspiring keynote @rolykeating digital melting the boundaries between departments & institutions & the BL’s fantastic projects! PTEG ‏@cilippteg19h

@rolykeating excellent opening speech – good challenge for British Library to “connect as well as collect”

@rolykeating great achievements re: British Library in helping new businesses and fostering learning

News has broken its print mooring & this reflected in BL building new partnerships with BBC and new media and news centre Phil Bradley ‏@Philbradley20h

Focus session: Future skills and future roles

This was one of 4 parallel focus sessions to choose from, and it consisted in itself of 3 presentations – lots of very rich content in this conference!

Up first was an overview of CPD23 – 23 things for continuous professional development and a self-help programme of learning initiated by Niamh Tumelty and others, which has experienced a tremendous take-up and success.

Niamh and Jo Alcock compared CPD23 with CILIP’s wheel and diagnostic tool – PKSB  (Professional Knowledge Skills Base).  It seems there are tremendous opportunities here for harnessing people’s enthusiasm for learning, the resources from CPD23, the use of the PKSB diagnostic tool and the range of onsite training available for both continous professional development, and chartership.

“@RareLibrarian1: Didn’t know about PKSB online – excellent CPD tool to target your professional weaknesses” for library / info mgmt

Great to see positive take-up of CPD23 & strong mapping with @CILIPcpd PKSB for professional development

We then heard from…

Keri Gray from Sue Hill talking on managing change Jane Roberts ‏@jane_roberts8519h

This is the subject of one of the courses that I offer through CILIP – Achieving successful business change.  The following tweets tell the story …

People are scared of change (especially mothers!) – huge topic affecting everyone in all sectors of libraries. Hannah Thomas ‏@RareLibrarian119h

Big themes for change in Library & Info Mgmt are budgetary cuts, use of volunteers & non-professionals, digitisation

Barriers to change similar to other sectors/professions: reluctance, resources, time, expertise, accountability, need to self-promote

Coping with change – requires a change in mind-set (yes!) – many in room having to manage teams with fixed mindsets

Successful change projects place users at their heart, are aspirational, engage internally as well as externally

And last but not least in the session was Ka-Ming Pang’s truly inspirational presentation (and there were a few other inspirational talks during the conference) about how she initiated the tweet chat #uklibchat – and how it has simply taken off as another forum for sharing learnings and knowledge, and for CPD.

The prezi for my #ub13 presentation is up on the #uklibchat page: http://uklibchat.wordpress.com/about-uklibchat/ … Ka-Ming @AgentK23

The power of SM is demonstrated by #uklibchat to get librarians talking about topics that interest them Jo Whitcombe ‏@jowhit19h

#uklibchat summarised online and archived so always available as a resource. Free way to meet other professionals with new approaches! Hannah Thomas ‏@RareLibrarian119h

Uklibchat – a way to share expertise on library topics on Twitter. Check out http://uklibchat.wordpress.com/  Alan Brine ‏@alanbrine19h

#uklibchat recognised as counting towards CILIP chartership. Meaningful conversation with structure and professional inputHannah Thomas ‏@RareLibrarian119h

Liz Jolly: As information professionals we can’t afford to not use social media

Jo Alcock: I have some very valuable conversations on Twitter and these occur during work time

Information professionals – using our own information management skills to manage our own online presence. Hannah Thomas ‏@RareLibrarian119h

Where does internet end and library begin?

This was one of the debate sessions taking place during the conference, although sometimes, as in this one, it was just fascinating to sit back and listen to what the speakers had to say!

Session on “Where does internet end and library begin?” Access to knowledge & community coming together are common themes #kmers

@librarygame Interesting perspective on how activities such as book borrowing can be gamified: they have challenges, rules & actions

RT @librarygame: Here’s our new site —hot off the coding table librarygame.co.uk  Unbrella2013

Focus session: Beyond Information Matters

Next up “@gig_cilip: Reflecting on Yesterday, Understanding Today, Planning for Tomorrow: Brian Kelly, UKOLN”

Brian’s was a very enjoyable exploration of this general theme.

[Incidentally, Brian mentioned that a paper has been prepared to raise the profile of Information Management within CILIP…

As ex-IIS member – good to hear that @CILIPinfo pushing for more emphasis on Information Management]

Brian was followed by…

Graham Monk, DWP speaking on Sharepoint though not (yet) using it

And these tweets tell the story…

Do we need sharepoint to do our job? Personally think share point needs info professionals to properly exploit it.Simon Edwards ‏@SimonEdwards7515h

Key challenges with implementing #Sharepoint are collecting & cleaning the content & aligning work practices

Again – reasons for information technology (#Sharepoint) given as managing content & enabling communities (virtual teams

Other reasons for #Sharepoint: information overload, finding info, rework, waste of resource, inability to answer questions

Simon Barron followed…

@simonxix common tensions tween IT & librarians/information mgrs yet increasing emergence of cybrarians

Speaking at now on librarian-IT hybrids, technology in LIS, and transhumanism. Follow along at home: http://ow.ly/mxqD0  Simon Barron ‏@SimonXIX15h

Nice representation of librarian / shambrarian overlap by @SimonXIX accredited to @daveyp #ub13 pic.twitter.com/fgmTRLSDNz Karen Bates ‏@karenfbates15h

@simonxix: we need to be where the users (of library / information services) are and they are on the internet

Is it a bird?  Is it a plane?  No, it’s a librarian!

This was the final session of Day 1 and a wonderful case study of the work of a Clinical Librarian, Victoria Treadway, from the Wirral University Teaching Hospital NHS Foundation Trust, jointly presented with Dr Girendra Sadera, a Consultant Critical Care & Anaesthesia there.

RT @charlotteprew Fantastic & inspirational .. talk by @Librarianpocket & @sadera65 .. about developing role of a clinical librarian

Subject librarians / information scientists could learn lots re: delivering business impact from @Librarianpocket @sadera65 case study

Here’s our film on the Clinical Librarian supporting ward rounds in Critical Care: bit.ly/172NVA0 Victoria Treadway @Librarianpocket

Is it a bird? Is it a plane? No, it’s a librarian! View my Prezi from Umbrella 2013 here: http://tinyurl.com/pvku3nc  

Storify: Is it a bird? Is it a plane? No, it’s a librarian! http://sfy.co/hNQT  Victoria Treadway @Librarianpocket

An evening at MOSI (Museum of Science and Industry) – mosi.org.uk

This was our evening outing with the Library Awards ceremony  (won by @SurreyLibraries)

Now watching video clips about projects short listed for Libraries Change Lives awards cilip.org.uk/about-us/medal… niamhpage

… and dinner followed by enthralling talk by Fi Glover of the BBC.

Fi Glover doing our after dinner speech! So funny! pic.twitter.com/fL1691sYRV anniemauger

Firgrove Mill tandem compound condensing engine made by J. and W. McNaught, Rochdale, c.1907

Firgrove Mill tandem compound condensing engine made by J. and W. McNaught, Rochdale, c.1907

Day 2 – Highlighting and using your expertise

We had an inspirational keynote from Janice Lachance, CEO of the Special Libraries Association International.

Look for opportunities, take risks, make a difference not just a living, Janice Lachance pic.twitter.com/isCva9x2Zl daveparkes

Great to hear @JaniceLachance talking about non-traditional roles for library and information professionals and using our expertise joeyanne

@JaniceLachance Think holistically re: information needs of organisation & align your inner entrepreneur w/ its & leadership’s goals

(There was quite a lot of Twitter chat about her comments on the word “Librarian” – a great word with a strong historical tradition but a limiting definition?  Maybe?)

Focus session: Information to support society

I was keen to attend at least one of the sessions organized by the Information Literacy group, as I also run training on how to promote IL to end users (a combination of change management and marketing approaches that is also picked up in a UKeIG course that I run jointly with Shaida Dorabjee – Marketing and internal change: a case study based approach…).

Next up: ‘A critical approach to information literacy’ with @walkyouhome CILIPNWBranch

@walkyouhome Advocating better information literacy training thru’ pedagogical approaches, critical thinking & democratic engagement

RT @calire: A critical approach to information literacy  slideshare.net/laurensmith/a-… ijclark

Debate: community managed libraries

The last session that I was able to attend before heading off home! It seemed like a change programme in itself…

Community managed libraries a change programme for the community – librarians can support through consultation & on-going sustaining

Terrific turn-out on a dark evening at consultation on Community Managed Libraries in Yorkshire was early indication of engagement

And so home…

On my way home from excellent @umbrella_2013 #UB13 conference – will be writing my blog on the train! [which I did!]

Notes

Elisabeth Goodman is the owner and Principal Consultant of RiverRhee Consulting and a trainer, facilitator, one-to-one coach, speaker and writer, with a passion for and a proven track record in improving team performance and leading business change projects on a local or global basis. 

Elisabeth is an expert in knowledge management, and is accredited in change management, Lean Six Sigma and MBTI (Myers Briggs Type Indicator).  She has a BSc in Biochemistry, an MSc in Information Science, is a full member of the Chartered Institute of Information and Library Professionals (CILIP) and of the Association for Project Management (APM) and is also a Growth Coach with the GrowthAccelerator.

Elisabeth has 25+ years’ Pharma R&D experience as a line manager and internal trainer / consultant, most recently at GSK and its legacy companies, and is now enjoying working with a number of SMEs and larger organisations around the Cambridge cluster as well as further afield in the UK and in Europe.

Where Information Management ends and Knowledge Management begins – an extract


By Elisabeth Goodman

This blog is a summary of my presentation at the APM KSIG event in Birmingham on 14th May 2013.  A fuller write-up, including my and Martin Fisher’s notes on the highlights from the discussion will shortly be available on the APM website.

Every project management input and output involves both information and knowledge

Project governance - inputs and outputs - information or knowledge?

Project governance – inputs and outputs – information or knowledge?

We are all very familiar with the many documents, whether on paper or in electronic form, that illustrate the governance of a project team: decision logs, meeting minutes, project plans, even lessons learned.  But behind each of these tangible information assets, lies all the thinking, conversation and contextual knowledge that went into their creation, and are available from individual project team members should anyone have questions about their content.

As Patrice Jackson, Knowledge Strategist at Lockheed Martin, said in a LinkedIn exchange with Elisabeth prior to the seminar:

“The one thing I know for sure is that the human process is the bridge between them [information and knowledge.]”

“The bridge is a metaphor for how people behave.  Their willingness to share, collaborate and learn brings information to life and gives knowledge its insight to then apply and innovate!”

Information and knowledge overlap in project management, and form a continuum

We may be unclear about where information management ends, and knowledge management begins exactly because they overlap and form a continuum.  This is apparent in the overlap between the (admittedly limited) definitions of these 2 areas in the 6th edition of the APM Body of Knowledge where related words appear in both definitions.

APM Body of Knowledge - 6th ed - definitions of Information and Knowledge Management

APM Body of Knowledge – 6th ed – definitions of Information and Knowledge Management

If you study the overlap between the definitions, then the distinction may be that:

  1. Information management is to do with the collection, storage, dissemination, archiving, and destruction of information
  2. Knowledge management is to do with the use that people put that to, how they apply their expertise to make decisions, how they tap into what they have learned and the translation of personal experience into collective knowledge

Models may help to frame the discussion about information and knowledge

I used two models to help frame the discussion.

In the first model, project governance is one of 3 contexts for the information and knowledge inputs and outputs of a project.

A second context is the actual technical content of the project – be it around the development of a new drug, the erection of a new building, or the implementation of an IT system.

And the other context is the governance at play within the operational organizations that individual team members may be members of: HR, IT, scientific departments, engineering departments etc.

The components and dynamics of projects - a model

The components and dynamics of projects – a model

My second model suggested an approach that might help with the effective management of both information and knowledge:

  1. A clear context that provides the goals and objectives for the project and for information / knowledge management (derived from the overall organisational goals, those of the project team itself, and those of the individual departments represented by the team members);
  2. A framework of processes and systems that continuously improve and evolve based on new information and knowledge;
  3. Active facilitation of information and knowledge management;
  4. Some key enablers to drive the behaviours that make this all happen

These points are reflected in my last slide:

A model for effective information and knowledge management in projects

A model for effective information and knowledge management in projects

There are numerous challenges associated with managing information and knowledge in projects!

A lively discussion ensued around the main themes identified by the delegates:

  1. Language barriers and key messages being lost in communication between the various team members
  2. The risks to corporate memory associated with time and reorganizations
  3. The importance of top down sponsorship and time to influence and sustain the right behaviours
  4. The evaluation and recognition of the value of information and knowledge: what is useful?

More details on these and other aspects of the discussion can be found in the fuller write-up of the event, which will be available shortly on the APM website.

Notes

Elisabeth Goodman is the owner and Principal Consultant of RiverRhee Consulting and a trainer, facilitator, one-to-one coach, speaker and writer, with a passion for and a proven track record in improving team performance and leading business change projects on a local or global basis. 

Elisabeth is an expert in knowledge management, and is accredited in change management, Lean Six Sigma and MBTI (Myers Briggs Type Indicator).  She has a BSc in Biochemistry, an MSc in Information Science, is a full member of the Chartered Institute of Information and Library Professionals (CILIP) and of the Association for Project Management (APM) and is also a Growth Coach with the GrowthAccelerator.

Elisabeth has 25+ years’ Pharma R&D experience as a line manager and internal trainer / consultant, most recently at GSK and its legacy companies, and is now enjoying working with a number of SMEs and larger organisations around the Cambridge cluster as well as further afield in the UK and in Europe.

 

Tweets from 18 May NetIKX / CLSIG seminar on making the most of Sharepoint


The NetIKX chair, Suzanne Burge (@suzanne_london), gave me the idea of collating my tweets @ecgoodman for further reference.  So here they are, in original form, and of course to be read in reverse order!

#NetIKX49 another write-up of the #Sharepoint seminar @tfpl_Ltd http://ow.ly/50qBe

#NetIKX49 Write-up of #Sharepoint seminar by @Valskelton http://ow.ly/50qy0

Noeleen Schenk doing final wrap up. July seminar Risk Management, September AGM & Chris Collison on competencies, Nov Web 3.0 #NetIKX49

Charity sector gets a significant discount for use of #Sharepoint #NetIKX49

Goal this year to use #Sharepoint for online planning by individual departments w/ defined workflows for sign-off by central team #NetIKX49

Learning from other organisations & adapting learnings to own organisational context = 1 of the keys to success with #Sharepoint #NetIKX49

Taking Agile approach to #Sharepoint software & methodology development involving continual consultation with teams & individuals #NetIKX49

Customising #Sharepoint heavily to help facilitate access in low bandwidth areas given international use & possible local damage #NetIKX49

Goals in using #Sharepoint were to improve records management, IM / #KM process management and integration of systems #NetIKX49

Next case study James Andrews, Knowledge and Information Officer, British Red Cross using #Sharepoint 2010 internationally #NetIKX49

@hughon22 The change has been abrupt and total. Keys to this being make it look good, don’t overdo it, respond to the need #NetIKX49

@hughon22 People really love ability to create e-mail lists ensuring key e-mails are retained on #Sharepoint #NetIKX49

Follow @hughon22 for more tweets from case study presenter Hugh O’Neill #NetIKX49

Deliberately used only half functionality available so could respond to user demand for new tools & give them sense of ownership #NetIKX49

Set up pre-set searches for each client to enable easy retrieval of all documents relating to them on #Sharepoint #NetIKX49

Using #Sharepoint for #CRM: holds emails, broker reports, Google news feeds, links to their sites etc. #NetIKX49

One of largest users of #Sharepoint, partnering closely with MicroSoft #NetIKX49

Self-taught and advising colleagues on use of #Sharepoint as intranet (40 countries) & extranet with clients #NetIKX49

Now exploring case study from Hugh O’Neill Knowledge Manager in EMEA at Jones Lang LaSalle #NetIKX49

Expecting better integration & to do more things more easily with #SharePoint 2010 with less need to customise functionality #NetIKX49

Follow @b00kmark for tweets by today’s speaker & case study presenter Mark Field on #Sharepoint #NetIKX49

Case study Mark Field introduction of #Sharepoint improved control & compliance for quality & retention in records management #NetIKX49

Break out groups started around 3 case studies on #Sharepoint with Mark Field, James Andrews, Hugh O’Neill #NetIKX49

Question from the floor and discussion around how to find suitable cloud to join for #Sharepoint #NetIKX49

Importance of intimate user engagement for successful implementation #NetIKX49

Built support through senior sponsor, visible business case, champions including IT laggards, pilot projects in difficult areas #NetIKX49

Culture of DofE meant better to start with making things easier for users re: requirements of them rather than starting with #KM #NetIKX49

Importance of good content standards to enable vision of internal private cloud and external public cloud #NetIKX49

Evolution in #Sharepoint use for collaboration and innovation: user pull rather than IT / #KM team driven #NetIKX49

Established comfort with #Sharepoint for document management first; wikis, blogs, discussion threads, team calendars etc. followed #NetIKX49

Consider taking various parts of a business & turning them into a commodity that can be provided via cloud as a shared service #NetIKX49

Importance of gradually influencing behavioural change for effective knowledge management in use of #Sharepoint #NetIKX49

Information Workplace Platform on #Sharepoint providing primary workplace for 2,500 people for EDRM, collaborative working etc. #NetIKX49

Business Solutions Unit started with Business Case for new intranet to improve service levels & reduce overall operating costs #NetIKX49

2nd joint #CLSIG @NetIKX on #Sharepoint kicking off – room very full with about half being new to @NetIKX#NetIKX49

Mark Field kindly stepping in for John Quinn to give a strategic overview of use of #Sharepoint #NetIKX49

Speakers and delegates gathering for today’s #NetIkX49 seminar on #Sharepoint